Terms of Service

Your agreement with us

These Terms of Service (the “Terms”) are an agreement between you and YantraCore, based in Nepal, for access to and use of Jimbo, our websites, business portal, AI assistants, APIs, integrations, support, and related services (together, the “Service”). “Jimbo,” “we,” “us,” and “our” refer to YantraCore as the provider of the Service.

If you accept these Terms for a company or another organization, you confirm that you have authority to bind it. In that case, “you” and “Customer” mean that organization, and the people it permits to use Jimbo are its “Authorized Users.” A person who contacts a Customer through a Jimbo-powered channel is an “End User.”

By creating an account, placing an order, accepting an order form, or using the Service, you accept these Terms and our Privacy Policy. If an order form or signed agreement conflicts with these Terms, the order form or signed agreement controls for that conflict.

Eligibility and accounts

You must be at least 18 years old, have reached the age of legal majority where you live, and be legally able to enter a contract. Jimbo is designed for business use, not personal or household use.

• Provide complete, current, and accurate account and business information.
• Keep passwords, one-time codes, platform credentials, and account access secure, and use reasonable access controls for your team.
• Promptly remove access for people who are no longer authorized and tell us at contact@yantracore.com if you suspect unauthorized use.
• Accept responsibility for activity under your account, including activity by managers, employees, contractors, and connected systems.

We may rely on the instructions of your account owner and administrators. Your organization controls its Authorized Users and may access, manage, or remove their account content.

What Jimbo provides

Jimbo helps businesses configure and operate an AI assistant across enabled channels. Depending on your plan and region, features may include website chat, social messaging, SMS or voice, customer conversations, order and inquiry handling, customer records, business knowledge, FAQs, announcements, reports, integrations, and team administration.

Features, channel availability, usage allowances, onboarding help, and support levels depend on your plan or order form. Some advertised features may be in preview, limited to selected customers or countries, or require a compatible third-party account. We may improve or change the Service over time. If a change materially reduces the core functionality of a paid plan, we will use reasonable efforts to give advance notice or provide a commercially reasonable alternative.

AI features and human oversight

Jimbo uses automated and generative AI systems. You may provide prompts, instructions, FAQs, documents, catalog information, and conversation content as input; the Service may produce replies, summaries, classifications, suggested actions, reports, and other output.

AI output is probabilistic. It may be incomplete, inaccurate, outdated, offensive, or unsuitable, and similar output may be produced for others. You must test your configuration, keep source information current, set appropriate escalation rules, monitor performance, and use qualified human review before relying on output—especially for prices, availability, refunds, eligibility, safety, or decisions affecting a person.

• Do not use Jimbo as a substitute for medical, legal, financial, emergency, or other licensed professional advice.
• Do not allow Jimbo to make a solely automated decision that creates legal or similarly significant effects unless lawful safeguards and meaningful human review are in place.
• Clearly tell End Users when they are interacting with AI where required or where a person would reasonably expect that disclosure.
• Provide an accessible route to a human for sensitive, disputed, or high-impact matters.

Your customers, notices, and consent

You decide why and how Jimbo interacts with your End Users. You are responsible for having a lawful basis to collect, use, disclose, and send us their information; publishing an accurate privacy notice; honoring their rights; and giving legally required notices about AI, automation, cookies, messaging, marketing, and recording.

Before enabling SMS, phone, voice, or marketing features, you must obtain all consents required in every relevant jurisdiction, maintain opt-out records, respect do-not-contact requests, and comply with calling hours, sender identification, recording, telemarketing, and consumer-protection rules. Consent to receive one type of communication does not automatically permit every other type.

You must ensure that business content, product claims, prices, fulfillment promises, and policies supplied to Jimbo are accurate. You—not Jimbo—are the seller or service provider in transactions with your End Users unless a separate written agreement expressly says otherwise.

Acceptable use

You and your users may not use the Service to:

• break the law, violate a person’s rights, facilitate fraud, impersonation, deception, harassment, exploitation, discrimination, or physical harm;
• send spam or unlawful marketing, place calls without required consent, or evade opt-outs, platform rules, or communications limits;
• collect or infer highly sensitive data unless it is necessary, lawful, and protected appropriately, or process children’s data without required authorization;
• upload malware, attempt unauthorized access, probe or disrupt systems, bypass usage limits, conceal abusive traffic, or interfere with another customer;
• reverse engineer or copy protected portions of the Service, scrape it at unreasonable volume, benchmark it for a competing model or service without permission, or use output to misrepresent that it was human-generated;
• infringe intellectual property, privacy, publicity, confidentiality, or other rights; or
• use Jimbo in weapons, unlawful surveillance, social scoring, or decisions where failure could reasonably cause death, serious injury, or substantial rights violations.

We may investigate suspected misuse and remove content, restrict a feature, or suspend access where reasonably necessary to protect people, the Service, or third-party platforms.

Customer Data and data protection

Customer Data means information and content submitted to or collected through the Service for your business, including business knowledge, files, customer records, conversation content, and connected platform data. As between you and us, you retain your rights in Customer Data.

You grant us and our service providers a worldwide, non-exclusive license to host, copy, transmit, display, modify, and otherwise process Customer Data only as reasonably needed to provide, secure, support, and improve the Service, comply with law, and carry out your documented instructions. You confirm that you have all rights and permissions needed to provide Customer Data and authorize this processing.

For personal data we process on your behalf, you generally act as controller or business and we act as processor or service provider, as those concepts apply under relevant law. We may act as an independent controller for account, billing, security, support, and business-operation data. Our Privacy Policy explains this distinction. A data processing addendum may be available where required by law or your order form.

Confidentiality

Each party may receive non-public information that is identified as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Data is your Confidential Information; non-public Service technology, security information, and pricing are ours.

The receiving party will use Confidential Information only to perform under these Terms, protect it using at least reasonable care, and disclose it only to people and providers who need it and are bound by appropriate duties. These duties do not cover information lawfully known without restriction, independently developed, publicly available through no breach, or rightfully received from another source.

A party may disclose Confidential Information when legally required after giving notice where permitted and reasonably cooperating to limit the disclosure.

Third-party channels and services

Jimbo may connect with services such as Google, Meta platforms, WhatsApp, Instagram, Facebook, maps, telecommunications providers, payment services, and your website. Your use of those services remains governed by their own terms, policies, fees, technical limits, and account decisions.

When you connect a service, you authorize us to exchange information and take configured actions through that service on your behalf. You are responsible for the connected account, its permissions, and compliance with the third party’s rules. We do not control third-party availability, security, policy changes, message delivery, account restrictions, or data handling. We may disable an integration that creates legal, security, or operational risk.

Plans, fees, renewals, and taxes

Plan features, usage allowances, subscription period, fees, currency, and payment timing are shown at purchase, in the portal, or on an order form. Unless stated otherwise, fees are due in advance, usage is measured by our systems, and taxes, bank charges, currency-conversion costs, telecom fees, and third-party platform charges are your responsibility.

If your order is set to renew automatically, it renews for the stated period at the then-current price unless you cancel before renewal. We will give any price-change notice required by law. If automatic renewal is not offered in your market, continued service may require a renewal request or payment. Usage above a plan allowance may require additional credits, an upgrade, or reduced functionality.

Except where law or an order form requires otherwise, payments are non-refundable and cancellation takes effect at the end of the current paid period. We may correct pricing errors before accepting an order. Late or failed payment may lead to restricted or suspended access after reasonable notice.

Ownership, output, and feedback

We and our licensors own the Service, software, designs, documentation, models, workflows, trademarks, and related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription for your internal business operations.

As between you and us, and to the extent permitted by law, you may use output generated from your Customer Data for your business. Output may not be unique and may incorporate or be affected by third-party materials. No ownership is transferred in the underlying Service, models, templates, or third-party content.

If you send suggestions or feedback, you allow us to use it without restriction or payment, but we will not identify you publicly as the source without permission.

Security and service management

We use reasonable administrative, technical, and organizational measures designed to protect the Service and Customer Data. No online service is completely secure, and you must use the security controls available to you, restrict credentials, keep endpoints and integrations secure, and maintain appropriate backups of critical business information.

We may use automated controls to prevent abuse, rate-limit traffic, install updates, perform maintenance, and respond to incidents. We may temporarily limit access without advance notice where needed to address an urgent security, legal, or stability risk, and will use reasonable efforts to restore normal service promptly.

Suspension and termination

You may stop using the Service at any time and may cancel as described in your plan or order form. We may suspend or terminate access if you materially breach these Terms, fail to pay, create a security or legal risk, use the Service abusively, or if a third-party platform or law prevents us from continuing a feature. Where practical, we will give notice and a reasonable opportunity to cure.

After termination, your right to use the Service ends. Subject to technical feasibility, your plan, law, and any written data-processing terms, we may allow a limited period to export Customer Data before deletion. You should not rely on the Service as your only system of record. Provisions that by nature should survive—including payment, ownership, confidentiality, disclaimers, liability, indemnity, and dispute terms—will survive.

Disclaimers

To the maximum extent permitted by law, the Service, AI output, preview features, and third-party integrations are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and any warranty arising from course of dealing.

We do not promise that the Service will be uninterrupted, error-free, or compatible with every platform; that messages or calls will be delivered; that output will be accurate or achieve a commercial result; or that all harmful content will be detected. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

Limits on liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, anticipated savings, or data, even if advised that they were possible.

Except for amounts you owe, misuse of the other party’s intellectual property, breach of confidentiality, indemnity obligations, fraud, willful misconduct, or liability that law does not allow to be limited, each party’s total liability arising from the Service will not exceed the amount you paid for the Service during the 12 months before the event giving rise to the claim. For a free Service, our total liability will not exceed US$100.

These allocations are an essential basis of the agreement and apply regardless of the legal theory or whether a remedy fails of its essential purpose.

Indemnity

To the extent permitted by law, you will defend and indemnify YantraCore and its personnel against third-party claims, losses, and reasonable costs arising from your Customer Data, your products or services, your violation of these Terms or law, or your use of Jimbo in a way that infringes another person’s rights. We will promptly notify you, allow you to control the defense and settlement, and provide reasonable cooperation at your expense. You may not settle in a way that admits our fault or imposes obligations on us without our written consent.

Governing law and disputes

These Terms are governed by the laws of Nepal, without regard to conflict-of-law rules. The parties will first try in good faith to resolve a dispute by written notice and discussion for at least 30 days. If it is not resolved, the courts of competent jurisdiction in Nepal will have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any appropriate court.

If the law where you are established gives you mandatory rights or requires another forum that cannot be waived, those rights and requirements remain in effect. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Changes to these Terms

We may update these Terms as the Service or law changes. We will post the revised version with a new “Last updated” date. For a material change, we will provide reasonable notice through the Service, by email, or by another appropriate method before it takes effect, unless an urgent legal or security reason requires a faster change.

Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Service and cancel before the change takes effect.

General terms and contact

Neither party is liable for delay caused by events beyond reasonable control. You may not assign these Terms without our consent, except with a merger or sale of substantially all relevant assets; we may assign them as part of a reorganization, financing, merger, or sale. The parties are independent contractors, and these Terms do not create an agency, partnership, franchise, fiduciary, or employment relationship.

If a provision is unenforceable, it will be adjusted only as necessary and the rest will remain effective. A waiver must be in writing and is not a continuing waiver. Headings are for convenience. These Terms, the Privacy Policy, applicable order forms, and any referenced addenda are the complete agreement about the Service.

Legal notices and questions may be sent to contact@yantracore.com or to YantraCore, Nepal. We may send notices to the account email or through the Service.